Good to know:
The maximum capacity of our water taxis is 9 people and 9 pieces of luggage. For parties of over 9, further water taxi must be booked.
Luggage Allowance: Each passenger is allowed a maximum of 1 suitcase
For excessive luggage, travelers will have to pay additional fees to the driver
Surcharges will apply for multiple drop-offs
Some Hotels in Venice are ABSOLUTELY not reachable directly by the Water-Taxi, either because they do not have a private Water-Door, or nearby Pier, for the Taxi to dock, or because they are located in really small canals inside the island that are not navigable by the Water-Taxi; Other Hotels are located in areas called Secluded Waterways Zone where the Water-Taxi can navigate only with the right conditions of tide and weather; For these Hotels, by paying the additional Fee, the Water-taxi will try to get you to the Hotel Water-Door (if available) or to the nearest Pier. If, on the day of the transfer, there is bad weather, low / high tides, etc, and the Water Taxi cannot reach the Hotel, the drop-off will be at the nearest accessible dock and you will not pay the extra-fee.
If you are going to Hotels located in the Secluded Waterways Zone, you will be asked to pay the Extra Fee of € 30.00 directly to the Taxi Driver; If the Water-Taxi cannot reach your Hotel, or the nearby Pier, due to bad weather conditions, traffic limits, low / high tides, etc, you will be dropped-off at the closest reachable Public Pier and you will not have to pay the Extra Fee. You will then have to reach your Hotel on-foot.
Hotels Located in the Secluded Waterways Zone : Aqua Palace, Bonvecchiati, Starhotel Spledid , Kette, Saturnia, All’Angelo, Colombina, Ca’ Del Campo, Montecarlo, Caneva, Citta’ Di Milano, Gazzettino, San Zulian, Serenissima, Scandinavia, Panada, Ca’ Dei Conti e Duodo Palace, Becher, Diana, Palazzo Selvadego, Dona Palace, Al Ponte dei Sospiri, Ruzzini Palace, Residence Grimani, Duodo Palace, Da Bruno, Canaletto, Casa Verardo, Palace Bonvecchiati, San Moise', Ca' d'Oro, Concordia, Firenze, Violino d'oro, Lisbona, Ala, Santa Marina, La Fenice,et des Artistes, Ca' Alvise, Al Teatro, Ateneo, Palazzo Abadessa.Please Note that the above list is not definitive and other Hotels, not here included, might be subject to the additional fee of €30.00.